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Opening Hours

Mon-Sun 08:00AM - 11:30PM

Private Client FAQs

The Curative Collective connects you with high quality massage therapists and provides the therapist community infrastructure to deliver their services directly to you. You choose a vetted, certified independent massage therapist available in your area at a specified time convenient to you. The treatment is provided at a venue of your choice, which could be at your home, hotel, office, or event.

The Curative Collective provide a wide variety of massage therapies. This includes all the classic massage experiences you would expect alongside some new Curations! Please browse and book via our website to see the full list of therapies available. Any of the treatments can be performed as a couples massage; either with two Curative Therapists performing simultaneous therapies or one Curative Therapist performing one therapy after another. We also provide chair massage delivered to your office or event.

We will match you with a Curative Therapist fully qualified to deliver your specified treatment at the time specified. You have the option to choose a male or female Curative Therapist. If you have a favourite and know who you want, you can just book the Curative Therapist by name.

It is important to us that the Curative Therapists are excellent. All Curative Therapists are insured for all the treatments they perform. They are legally registered with a therapist union body, educated to diploma or ITEC level 3, have minimum multi-discipline skills, extensive experience and references. They are self-employed rather than employed by The Curative Collective. JoJo, one of our founders, has designed the recruitment process to ensure that all Curative Therapists are aligned to our aspirations of being the best in the industry and providing fabulous, convenient therapy for you and a collective experience for the therapists themselves.

There’s no need for you to have your own massage table. Curative therapists will bring a massage table, lotions, oils, and music to ensure a full Curative experience.

In most cases a lubricant is used. Aromatherapy can be used or pure oil/wax or lotion depending on therapy. Please inform us of any allergies or preferences. If you have a specific oil you want to use, please just advise your Curative Therapist who will be happy to oblige.

At the time of booking you will be asked to confirm whether you have any health conditions limiting your treatment. These include:
Should you have had surgery in the past 3 months (we may be able to offer a limited service)
Should you have a serious heart condition
Should you have cancers that are dormant or in late regression.
Should you have severe fever/flu
Should you have a virus in aggressive state
Should you have severe nausea
Should you be in the 1st trimester of pregnancy
Should you have some forms of epilepsy (not all) therapist must be trained to accommodate
Should you be under the influence of physically or mentally inhibiting substances
Please avoid excessive meals before the massage.

Please let your Curative Therapist know as soon as you are aware of the delay. Their contact details are available on your booking’s page and in the email we send you to confirm the booking.
If you are delayed by more than 10 minutes then the therapist will do their best to still provide your full treatment however that may not always be possible and the treatment may need to finish at the scheduled time.

Yes, you will be given the option to re-book with the same Curative Therapist. Each Curative Therapist has their own page on the Curative Collective website. You can either re-book through the Therapist’s web page or by re-booking a therapy through the Curative website.
Please do not try to book the Curative Therapist directly (without using the Curative Collective website) as he/she will politely point you back to booking via the Website.
We are trying to build a collective of individuals who want fabulous therapies delivered by excellent therapists as well as providing helpful infrastructure to the therapist community. Trying to book directly is just not good manners!

Thank you! A Curative Therapist should offer above and beyond excellence for every single treatment. If you would like to tip your Curative Therapist please do so directly. A cash tip is the easiest form as we don’t have the functionality to do this online yet.

We would also love it if you could kindly take a few moments to review your Curative Therapist online. We love learning from your feedback and will reward our team for amazing therapy curations based on good reviews and helpful advice.

All our Curative Collective Therapists deliver services which are entirely therapeutic and non-sexual. Sexual conduct is illegal in the UK as part of massage service. Please see our Terms and Conditions for a list of prohibitive behaviour.

In the unlikely event your plans change and you wish to cancel your booking, the appointment cancellation policy is as follows:

Notice Period Refund Amount
12 hours or more Full refund
Up to 2 hours before treatment 70%
Within 2 hours 0%

Should you make a mistake in your booking, you have a 10 minute grace period after submitting your booking where you can cancel without any charge. To cancel simply login to the Website , viewing the booking and select ‘Cancel’

All our prices quoted on the booking page are full and final, inclusive of transportation and with no hidden fees. You can book treatments from 8am to 11:30pm, 7 days a week subject to Curative Therapist availability.

When prompted during the booking process, simply add or select your preferred method of payment. You will always be asked to confirm the total amount before completing your booking. We accept several forms of payment Visa, Mastercard, American Express, Paypal.

If you have a promotion code then please enter the code in our website when prompted to pay during the booking process. You will see a message that says whether the promotion code is valid.

If you would like to gift a therapy please select Gift and following the booking process to purchase a gift card. The gift card will be posted to the name and address you provide. You will also receive an email with the gift card promotion code. The gift recipient should use the code when booking a therapy through our website.

Corporate FAQs

The Curative Corporate Service connects you with high quality massage therapists and provides the therapist community infrastructure to deliver their services directly to you. The treatments are provided at a venue of your choice be it in your office or at your event.

Your choice of  certified independent massage therapists will be available for a specified time period. You can have just one Curative Therapist or as many as you would like.

At your appointment time, your Curative Therapists will arrive to ensure a relaxing massage for you, your colleagues and guests. All you have to do is sit back, relax, and enjoy the full Curative experience.

The Curative Corporate Service offers either “at desk/in seat” massages where the therapy is provided at a work-station or therapies will be delivered on a massage chair. To truly “zone out” you may select to have longer massages in a private meeting room with music, flame free candles and aromatherapy room fragrance.

We can create the perfect spa experience at any office or event.

Curative Corporate offers chair or at desk/in seat massage delivered to your office or event.

You can have a number of Curative Therapists performing simultaneous therapies or one Curative Therapist performing one therapy after another.

Most of our Corporate customers request therapies of 15 minutes or longer per person.

The minimum booking time is 3 hours.

We will match you with a Curative Therapist fully qualified to deliver your specified treatment at the time specified. You have the option to choose a male or female Curative Therapist. If you have a favourite and know who you want, you can just book the Curative Therapist by name.

It is important to us that the Curative Therapists are excellent. All Curative Therapists are insured for all the treatments they perform. They are legally registered with a therapist union body, educated to diploma or ITEC level 3, have minimum multi-discipline skills, extensive experience and references. They are self-employed rather than employed by The Curative Collective.

JoJo, one of our founders, has designed the recruitment process to ensure that all Curative Therapists are aligned to our aspirations of being the best in the industry and providing fabulous, convenient therapy for you and a collective experience for the therapists themselves.

There’s no need for your own massage chair. Your Curative Therapist(s) will bring the therapy to the desk/seat or provide a deluxe massage chair to ensure a full Curative experience.

Very little if the massage is at your workstation!

If you would like the therapy delivered in a deluxe massage chair the Curative Therapist(s) will need a minimum of 1.5 square metres of space per chair. This should allow enough space for them (and you!) to be able to move comfortably around the chair. Chair massage does not require you to have towels to hand, the therapist will bring along tissue protectors that’ll cover the face cradle.

On Arrival

Your Curative Therapist will arrive at least 15 minutes before the treatment is due to start. In the unlikely event that he/she is running late they will contact you to let you know.

Please show the Therapist where you’d like your treatment to take place. Your Curative Therapist(s) will set up the massage chair.

During the Session

Your Therapist will ask your colleagues or guests a few simple questions and to complete a consultation form so they can tailor the treatment to their exact needs.

Please ensure your colleagues and guests make their Curative Therapist(s) aware of any injuries and allergies or areas of the body they want to focus on. Any preferences should be communicated; the pressure or if there is any pain, the Curative Therapist(s) should be advised immediately.

After the Session

It is advised that you have a treatment regularly to maintain a balanced mind and body. You can simply re-book via the Curative Collective website or App.

Generally, no if the massage will be performed fully clothed.

Some Curative Therapists may apply oil to the neck and shoulder area if they are exposed but only with permission. They can also use a light fragrance free moisturising lotion so as not to cause reaction or mark clothing or hair.

Yes, you will be given the option to re-book with the same Curative Therapist. Each Curative Therapist has their own page on the Curative Collective website  . You can either re-book through the Therapist’s web page or by re-booking a therapy through the Curative website.

Please do not try to book the Curative Therapist directly (without using the Curative Collective website ) as he/she will politely point you back to booking via the Website.

We are trying to build a collective of individuals who want fabulous therapies delivered by excellent therapists as well as providing helpful infrastructure to the therapist community. Trying to book directly is just not good manners!

That’s great! We are delighted you love our therapist as much as we do. To ensure you receive all the benefits of the Curative Collective please book through our Website and not directly with our Therapist.

Each Curative Therapist has their own page on the Curative Collective website. You can either book through the Therapist’s web page or by booking a therapy through the Curative website.

Should anyone be pregnant our specifically trained Therapist can treat a pregnant woman to a full massage after 1st trimester. During 1st trimester physical massage is illegal in the UK. If you require please request pregnancy trained therapist otherwise in trimester 2 or 3 a therapist may offer facial/head/hand massage.

At the time of booking you will be asked to confirm whether you have any health conditions limiting your treatment.

These include:

  • Should you have had surgery in the past 3 months (we may be able to offer a limited service)
  • Should you have a serious heart condition
  • Should you have cancers that are dormant or in late regression.
  • Should you have severe fever/flu
  • Should you have a virus in aggressive state
  • Should you have severe nausea
  • Should you be in the 1st trimester of pregnancy
  • Should you have some forms of epilepsy (not all) therapist must be trained to accommodate
  • Should you be under the influence of physically or mentally inhibiting substances
  • Please avoid excessive meals before the massage.

We would also love it if you could kindly take a few moments to review your Curative Therapist online. We love learning from your feedback and will reward our team for amazing therapy curations based on good reviews and helpful advice.

All our Curative Collective Therapists deliver services which are entirely therapeutic and non-sexual. Sexual conduct is illegal in the UK as part of massage service. Please see our Terms and Conditions for a list of prohibitive behaviour.

In the unlikely event your plans change and you wish to cancel your booking, the appointment cancellation policy is as follows:

In the unlikely event your plans change and you wish to cancel your booking, the appointment cancellation policy is as follows:

Notice period Refund amount
48 hours or more Full refund
up to 24 hours before treatment 50%
within 24 hours 0%

 

Should you make a mistake in your booking, you have a 10 minute grace period after submitting your booking where you can cancel without any charge.

To cancel simply login to the Website or App, viewing the booking and select ‘Cancel’.

All our prices quoted on the booking page are full and final, inclusive of transportation with no hidden fees.

You can book treatments for between 8am to 11:30 pm, 7 days a week subject to Therapist availability.

When prompted during the booking process, simply add or select your preferred method of payment.  You will always be asked to confirm the total amount before completing your booking.

We accept several forms of payment:

Visa

Mastercard

American Express

PayPal account

Apple Pay

Android Pay

If you have a promotion code then please enter the code in our website when prompted to pay during the booking process. You see a message that says whether the promotion code is valid.

If you would like to gift a therapy please select Gift and following the booking process to purchase a gift card. The gift card will be posted to the name and address you provide. You will also receive an email with the gift card promotion code. The gift recipient should use the code when booking a therapy through our website.

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