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Last Updated: August 16, 2018

These terms and conditions of service together with any terms and policies referred to in them (“Our Terms”) constitute a legally binding agreement between you and Curative Collective Limited.

Curative Collective Limited (“Curative”) is a private limited company registered in England and Wales with company No. 11038862 whose registered office is located at the following address: Office No. G29b 1 Burwood Place, London, England, W2 2UT.

Curative provides a booking service ( “Our Services”, the “Services”, “Our Booking Service”) for a range of massage therapy treatments (“Massage Treatments”) that are performed in each and every case by independent self-employed professional massage therapists (“Independent Therapists”). In providing this booking service, Curative acts as the agent of these Independent Therapists. Curative has no responsibility for any Massage Treatments which you book through us: we are simply involved with the booking process via our website (“Our Site”, “Our Website”) and mobile app (“Our App”), as well as providing ancillary services as explained below.

The Services we offer allows you to search through Our Site and Our App and purchase Massage Treatments from a number of Independent Therapists. As part of the Services, we also provide some ancillary services such as arranging such bookings and providing you with customer service assistance.

However, as stated above, the contract for the purchase of the Massage Treatments is between you and the Independent Therapists. This means that it is the Independent Therapist (not us) who is legally responsible for providing the Massage Treatments to you. However, Curative remain responsible in respect of its obligations to you in accordance with these Terms and Conditions which shall be legally binding. If you have any questions, complaints or requests for refunds, we can be contacted directly via our Contact page.

Curative shall, if requested, provide intermediary services between you and Independent Therapists in connection with the Services or dispute resolution matters.

In order to use the Services you must be over 18 years of age.

When booked by us, the Massage Treatment you receive will be subject to the Independent Therapists terms and conditions as set out in the Treatment Questionnaire (“Independent Therapists’ T&Cs”) and you will be asked to confirm your acceptance of them prior to receiving the Massage Services. The Independent Therapist’s T&Cs will form the basis of your agreement with the Independent Therapist for your Massage Treatment (each a “Massage Treatment Agreement”). Curative is not a party to any Massage Treatment Agreement: this will solely be between you and the Independent Therapist who provides you with your Massage Treatment.

Our Terms govern your use of Our Site and also Our App. By using Our Site or Our App for the Booking Services, you agree to abide by Our Terms.

Please read Our Terms carefully and thoroughly. If you do not accept Our Terms, you must not make a booking through Curative for any Massage Treatment.

In order to provide Our Booking Services, we may collect personal data from you. Before making a booking with us please read our privacy policy available here (www.curativecollective.com/privacy).

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 requires Curative to give you certain key information for there to be a legally binding contract between you and us. This information is set out below and is also linked in the email which we will send to you to confirm any booking you make through us with an Independent Therapist. Details on how to make a booking are set out below. If we wish to change any key information once a legally binding contract is made, we can only do this if you agree to it.

We only conclude contracts in the English language.

Eligible Use

You confirm that you are of legal age to access and use Our Site, Our App and/or Our Booking Services and of legal capacity to agree to Our Terms. You are not eligible to use Our Booking Services if you are under the age of 18.

Usage

When registered on Our Site or through Our App you will be able to access to and use of our search engine to look for Massage Treatments within the United Kingdom and to book Massage Treatments with an Independent Therapist of your choice.

Booking Process & Payment

You can make a booking through Our Site or through Our App by choosing an Independent Therapist.

Your payment details will be requested at the time of booking and payment will be collected when you make a booking.

Full payment of the Treatment Fee is due at the time of booking that Massage Treatment with the Independent Therapist through us. Full details of the prices are referred to below. 

The Treatment Fee belongs to the Independent Therapist who provides the Massage Treatment. Curative collects the Treatment Fee from you as their agent. For each booking made through us, we charge the relevant Independent Therapist an agreed fee (plus any VAT payable thereon) for introducing you to that Independent Therapist (” Our Agent’s Fee “). We have an agreement with each Independent Therapist under which we are entitled to deduct Our Agent’s Fee from the Treatment Fee paid by you for the Massage Treatment. 

We will do all that we reasonably can to ensure that all of the information you give us when paying for the Massage Treatment is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on the part of Curative, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you may give us at any time.

All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via Verified by Visa.

By making a booking you agree to provide complete, correct and true information including without limitation billing and payment information.

Once your booking is accepted and confirmed by the Independent Therapist, you will receive confirmation of your appointment by email.

By making a booking, you are responsible for:

  • Full payment of the applicable Treatment Fee;
  • Ensuring the Independent Therapist has access to your Designated Premises which must, in all cases, represent a suitable space in which the Massage Treatment can be performed, with all appropriate facilities (including, adequate lighting and heating); and
  • Ensuring the health and safety of the Independent Therapist whilst at your Designated Premises; and
  • Provide the Therapist with a 15 minute break every 3 hours and a 30 minute break every 6 hours.

All Treatment Fees are payable through Our Site or Our App. As noted above, we collect payment of Treatment Fees on behalf of the Independent Therapist to whom we charge Our Agent’s Fee.

Please note that all fees and charges are exclusive of VAT and VAT will be charged by the Independent Therapist at the prevailing rate where applicable.

Prices

The price of Massage Treatments (each a “Treatment Price” and collectively “Treatment Prices”) varies according to the type and duration of the Massage Treatment you book and also the location of the premises you have designated for the Massage Treatment to be provided to you by the Independent Therapist (“Designated Premises”). Treatment Prices are set from time to time and the Treatment Price you will be required to pay for a specific Massage Treatment (each a ” Treatment Fee ” and collectively ” Treatment Fees “) will be determined by reference to the Treatment Prices in force at the date when that Massage Treatment is booked.

Full details are set out in Our Site and Our App when booking a Treatment.

Customer Responsibilities

In addition to the responsibilities noted above, it is your responsibility to provide complete and accurate information at the time of booking. Failure to provide complete and accurate information may result in a rejection of your booking request, cancellation of your booking or an inability of the booked Independent Therapist to provide the Massage Treatment as requested. Such failure may also result in loss or incorrect delivery of your booking confirmation.

Cancellation & Refunds

You acknowledge that you do not have any statutory right to cancel a booking made for a Massage Treatment. However, you have a contractual entitlement to cancel any booking you have made with an Independent Therapist through us in the following circumstances and on the described terms.

Subject to the cancellation being a Late or Very Late Cancellation (as described below), if you change your mind about your booking prior to the agreed appointment start time in that booking (” Massage Appointment Time “) then the Independent Therapist will be willing to treat your booking as cancelled (without requiring payment of all or any part of the applicable Treatment Fee and without levying any cancellation fee) if you cancel your booking via Our Site or Our App:

  • at least twelve (12) hours prior to the Massage Appointment Time; or
  • if the Massage Appointment Time falls within twelve (12) hours of the time of booking, within ten (10) minutes of you having confirmed that you want to make a booking (” Grace Period “).

If your cancellation of a booking is:

  • within twelve (12) hours of the Massage Appointment Time; or
  • after the Grace Period has elapsed

then unless the cancellation represents a Very Late Cancellation (as described below), the Independent Therapist will be entitled to retain (or charge, as the case may be) thirty per cent (30%) of the applicable Treatment Fee because your cancellation represents a Late Cancellation.

However, if your cancellation of a booking is within two (2) hours of the Massage Appointment Time and if applicable, the Grace Period has elapsed, the Independent Therapist will be entitled to retain (or charge, as the case may be) one hundred per cent (100%) of the applicable Treatment Fee because your cancellation represents a Very Late Cancellation.

You will also be charged the full Treatment Fee by the Independent Therapist if you:

  1. Cancel a booking other than as permitted above;
  2. Attempt to cancel a booking on or after Massage Appointment Time; or
  3. Fail to attend a booking at the Massage Appointment Time and/or at the Designated Premises.

A cancellation fee is charged in order to compensate the Independent Therapist because it is not reasonable to expect that Independent Therapist to be able to provide Massage Treatments at another booking where you cancel with short or no notice.

Cancellation fees may in our absolute discretion be waived where you have been unable to cancel a booking without incurring the cancellation fee for genuine reasons which were outside of your control. Where cancellation fees are waived by us, we act as agent of the Independent Therapist who is the principal in supplying the Massage Services.

For Corporate customers:

You acknowledge that you do not have any statutory right to cancel a booking made for a Massage Treatment. However, you have a contractual entitlement to cancel any booking you have made with an Independent Therapist through us in the following circumstances and on the described terms.

Subject to the cancellation being a Late or Very Late Cancellation (as described below), if you change your mind about your booking prior to the agreed appointment start time in that booking (” Massage Appointment Time “) then the Independent Therapist will be willing to treat your booking as cancelled (without requiring payment of all or any part of the applicable Treatment Fee and without levying any cancellation fee) if you cancel your booking via Our Site or Our App:

  • at least forty eight (48) hours prior to the Massage Appointment Time; or
  • if the Massage Appointment Time falls within forty eight (48) hours of the time of booking, within ten (10) minutes of you having confirmed that you want to make a booking (” Grace Period “).

If your cancellation of a booking is:

  • within twenty four (24) hours of the Massage Appointment Time; or
  • after the Grace Period has elapsed

then unless the cancellation represents a Very Late Cancellation (as described below), the Independent Therapist will be entitled to retain (or charge, as the case may be) fifty per cent (50%) of the applicable Treatment Fee because your cancellation represents a Late Cancellation.

However, if your cancellation of a booking is within twenty four (24) hours of the Massage Appointment Time and if applicable, the Grace Period has elapsed, the Independent Therapist will be entitled to retain (or charge, as the case may be) one hundred per cent (100%) of the applicable Treatment Fee because your cancellation represents a Very Late Cancellation.

You will also be charged the full Treatment Fee by the Independent Therapist if you:

  1. Cancel a booking other than as permitted above;
  2. Attempt to cancel a booking on or after Massage Appointment Time; or
  3. Fail to attend a booking at the Massage Appointment Time and/or at the Designated Premises.

A cancellation fee is charged in order to compensate the Independent Therapist because it is not reasonable to expect that Independent Therapist to be able to provide Massage Treatments at another booking where you cancel with short or no notice.

Cancellation fees may in our absolute discretion be waived where you have been unable to cancel a booking without incurring the cancellation fee for genuine reasons which were outside of your control. Where cancellation fees are waived by us, we act as agent of the Independent Therapist who is the principal in supplying the Massage Services.

Extensions and Delays

If you wish to extend the time you have booked, the Independent Therapist will endeavour to fulfil your request. This subject to the availability of the Independent Therapist and also payment of an additional charge for the extended time calculated in accordance with the Treatment Prices (each an ” Extra Time Charges ” and collectively, “Extra Time Charges”).

If you are delayed and unable to start the Massage Treatment at the Designated Premises at the Massage Appointment Time by more than 10 minutes then, unless the Independent Therapist agrees to the contrary (which is within the sole discretion of the Independent Therapist):

  • the Independent Therapist is entitled to end the Massage Treatment at the time agreed when the booking was made without making any adjustment to the Treatment Fee to reflect the reduced time of the Massage Treatment; or
  • if you and the Independent Therapist agree to proceed with the Massage Treatment for the full time allotted notwithstanding the delayed start time, then Independent Therapist shall be entitled to receive and you shall be obliged to pay before the relevant Massage Treatment is given, an additional charge calculated at the rate set out with the Treatment Prices for extra time.
  • Full details are set out in Our Site and Our App when extending a Treatment.

We will collect the Extra Time Charges as agent of the Independent Therapists.

Curative Acts Only as an Introducer

Our Booking Services enable those seeking Massage Treatments to book appointments with Independent Therapists seeking to provide such Massage Treatments. Whilst Curative interviews and assesses Independent Therapists who wish to provide Massage Treatment, we do not guarantee or warrant, and make no representations regarding the reliability, quality or suitability of Independent Therapists. This is entirely a matter for you. Accordingly, you acknowledge and agree that Curative does not have any obligation to conduct any background checks on any Independent Therapist and have no obligation in respect of any service they may provide.

When interacting with any Independent Therapist you should exercise caution and common sense to protect your personal safety, details and property, just as you would when interacting with other persons who are unknown to you.

Promotions Codes and Referrals

We may from time to time create and offer promotional codes and referral codes (together “Codes”) that can be redeemed on Our Site or Our App against purchases of Massage Treatments. Codes will only be valid for a period of time or set number of uses as stated on or with them.

Codes do not have any cash value. Codes may:

(1) only be used for personal and non-commercial purposes. You can share your unique code with your personal connections via social media where you are the primary content owner. Codes may not be duplicated, sold, transferred, distributed or made available to others online (including through public sites such as coupon sites) or by other means;

(2) not be promoted in any way including via a Search Engine;

(3) not be exchanged for cash;

(4) only be used once (unless specified otherwise) and only one Code may be used per person; and

(5) may be subject to specific terms which will be made available by us, and must only be used in accordance with those terms.

We reserve the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event we determine or form a suspicion that the use or redemption of the Promo Code or the provision of any referral credit was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or the terms of this Agreement.

Gift Cards

You may purchase Gift Cards for Treatments. The amount of the Gift Card you purchase shall be charged to you according to your selected payment option when you confirm the purchase of the Gift Card.

 

We will post the Gift Card to you by first class mail. However please allow 5 working days to receive the Gift Card following your purchase.

 

Gift Cards expire after 12 months.

 

Curative and its affiliates shall have no liability to you for: lost or stolen Gift Cards; or use of any Gift Cards by third parties through your account that is not attributable to the negligence or misconduct of Curative.

Prohibited Use

Our Booking Services are for your personal and non-commercial use and must only be used for the purposes of inquiring about or making bookings for Massage Treatments as expressly described above. You must not use Our Site or Our App to do any of the following which are strictly prohibited:

  • Engage in any inappropriate behaviour including but not limited to illicit or sexually suggestive remarks, sexual advances, drug use, excessive drinking and/or other inappropriate behaviour;
  • Restrict or inhibit any other user from using and enjoying Our Booking Services;
  • Infringe the privacy rights, property rights, or other civil rights of any person;
  • Harass, abuse, threaten or otherwise infringe or violate the rights of Independent Therapists, Curative (including its employees and personnel) or others;
  • Harvest, data-mine or otherwise collect information about others, including email addresses, without their consent;
  • Use technology or other means to access our computer network, unauthorised content or non-public spaces;
  • Introduce or attempt to introduce any viruses or any other harmful code, files or programs that interrupt or otherwise or limit Our Booking Services functionality;
  • Damage, disable or otherwise impair our servers or networks or attempt to do the same; and
  • Engage in or encourage others to engage in criminal or unlawful conduct or breach these Terms including misuse of Our Booking Services for unlawful or unauthorised purposes.

You agree not to breach these Terms in any way which may result in, among other things, termination or suspension of your access to Our Booking Services.

You are responsible for your use of the Services, and for any use of the Services made using your Account. Our goal is to create a positive experience in connection with our Services. To promote this goal, we prohibit certain kinds of conduct that may be harmful to other users or to Curative.
If you are a Therapist or Customer, you agree not to attempt to contact each other directly about the Services outside of the Services for a period of 6 months after the date of your last visit to the Services, except as may be permitted by these Terms or Curative, or otherwise circumvent your relationship with Curative.
When you use the Services, you agree that you will not:

(a) violate this Agreement or any Curative rules regarding use of the Services;
(b) violate any law or regulation;
(c) breach any agreements you enter into with any third parties;
(d) violate, infringe, or misappropriate other people’s intellectual property, privacy, publicity, or other legal rights;
(e) engage in any behaviour that is abusive, harassing, indecent, profane, obscene, hateful or otherwise objectionable, including sexual misconduct;
(f) stalk, harass, or harm another individual;
(g) for the purpose of misleading others, create a false identity of the sender or the origin of a message, forge headers or otherwise manipulate identifiers in order to disguise the origin of any material transmitted through the Services or in connection with Curative;
(h) impersonate any person or entity or perform any other similar fraudulent activity;
(i) harvest or otherwise collect or store any information (including personally identifiable information) about other users of the Services, including e-mail addresses, without the express consent of such users or alter transmission data;
(j) collect, distribute or gather personal or aggregate information, including Internet, e-mail or other electronic addresses, about Curative’s customers or other users;
(k) upload, post, e-mail or otherwise transmit any material that constitutes unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation or commercial electronic message;
(l) use any means to scrape or crawl any Web pages or Content contained in the Websites or Apps (although Curative may allow operators of public search engines to use spiders to index materials from the Websites for the sole purpose of creating publicly available searchable indices of the materials, and Curative reserves the right to revoke these exceptions either generally or in specific cases);
(m) attempt to circumvent any technological measure implemented by Curative or any of Curative’s providers or any other third party (including another user) to protect the Websites or Apps; to the extent permitted by applicable law, attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Websites or Apps; or
(n) advocate, encourage, or assist any third party in doing any of the foregoing.

Should you as the customer engage in any inappropriate behaviour as detailed above we reserve the right to ban you from the use of Our site and Our App. The Independent Therapist may also discontinue any treatment whether provided or not and not provide you with a refund of any monies paid.

We allow reviews and feedback to be provide on the Therapist webpage. It is at our sole discretion whether we display a review or feedback or comment. Where we judge a review or feedback or comment to be offensive or contain inappropriate wording or swearing we reserve the right to delete that content and to ban you from the use of Our site and Our App.

Mobile Application License

Subject at all times to this Agreement, if you elect to download the App, the following also applies: Curative grants you a license to download, install and use a copy of the App on a single mobile device or computer that you own or control solely for your personal and professional use on the basis that the license is:

  • revocable – we have the right to remove your ability to use the App in accordance with these Terms;
  • non-exclusive – other people can access and use the App;
  • non-transferable – you can’t pass this right to someone else or sublicense the license; and
  • limited – the license does not extend beyond what has just been described above.

Furthermore, with respect to any App accessed through or downloaded from an App Store such as Google Play or the Apple App Store (an “App Store Sourced Application”), you will only use the App Store Sourced Application: (1) on a product that runs the operating system for which it was intended and (2) as permitted by the “Usage Rules” set forth in the corresponding App Store.

When you download our Apps, you may do so through a third party’s App Store. You acknowledge that the terms of this Agreement are between you and us and not with the owner or operator of the App Store (“App Store Owner”). As between the App Store Owner and us, we, and not the App Store Owner, are solely responsible for the Services, including the App, the content, maintenance, support services, and warranty, and addressing any claims relating thereto (e.g., product liability, legal compliance or intellectual property infringement). In order to use the App, you must have access to a wireless network, and you agree to pay all fees associated with such access. You also agree to pay all fees (if any) charged by the App Store Owner in connection with the Services, including the App. The following applies to any App Store Sourced Application:

(a) Your use of the App Store Sourced Application must comply with the App Store’s “Terms of Service” or equivalent terms.
(b) You acknowledge that the App Store Owner has no obligation whatsoever to furnish any maintenance and support services with respect to the App Store Sourced Application.
(c) In the event of any failure of the App Store Sourced Application to conform to any applicable warranty, you may notify the App Store Owner, and the App Store Owner will refund the purchase price for the App Store Sourced Application to you (if any) and to the maximum extent permitted by applicable law, the App Store Owner will have no other warranty obligation whatsoever with respect to the App Store Sourced Application. As between Curative and the App Store Owner, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of Curative.
(d) You and we acknowledge that, as between Curative and the App Store Owner, the App Store Owner is not responsible for addressing any claims you have or any claims of any third party relating to the App Store Sourced Application or your possession and use of the App Store Sourced Application, including, but not limited to: (1) product liability claims; (2) any claim that the App Store Sourced Application fails to conform to any applicable legal or regulatory requirement; and (3) claims arising under consumer protection or similar legislation.
(e) You and we acknowledge that, in the event of any third-party claim that the App Store Sourced Application or your possession and use of that App Store Sourced Application infringes that third party’s intellectual property rights, as between Curative and the App Store Owner, Curative, not the App Store Owner, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by this Agreement.
(f) You and we acknowledge and agree that the App Store Owner, and the App Store Owner’s subsidiaries, are third-party beneficiaries of this Agreement as related to your license of the App Store Sourced Application, and that, upon your acceptance of this Agreement, the App Store Owner will have the right (and will be deemed to have accepted the right) to enforce the terms of this Agreement as related to your license of the App Store Sourced Application against you as a third-party beneficiary thereof.
(g) You represent and warrant that (1) you are not located in a country that is subject to a U.S. or U.K. Government embargo, or that has been designated by the U.S. or U.K. Government as a “terrorist supporting” country; and (2) you are not listed on any U.S. or U.K. Government list of prohibited or restricted parties.
(h) Without limiting any other terms in this Agreement, you must comply with all applicable third-party terms of agreement when using the App Store Sourced Application.

 

Intellectual Property

Curative, the Curative logo, brand and all other intellectual property rights, trademarks, service marks, graphics and logos used in connection with Our Site, Our App or Our Services (whether registered or unregistered) belong to us or our licensors (as are applicable) and are protected by intellectual property law. Nothing in these Terms grants you any rights in Our Site, Our App or Our Booking Services or the content within the same. All rights are reserved.

Disclaimer

As noted above, we introduce individuals seeking Massage Treatments to Independent Therapists seeking to provide such Massage Treatments. We are not liable or responsible for the fulfilment of any booking or the performance of the Independent Therapist. You acknowledge and agree that we are not responsible for addressing any claims you have as regards any Independent Therapist or any Massage Treatments, however we do try to assist by providing the intermediary services around resolving disputes and complaints as mentioned above.

Content on Our Site and Our App which is made available as part of Our Booking Services is provided for your general information purposes only. Nothing contained on Our Site, Our App or communicated any other way as part of Our Booking Services constitutes, or is meant to constitute, advice, opinion or guidance of any kind. We are not a health care provider nor do we provide medical advice or medical treatment. References in Our Site, Our App and elsewhere to “Treatment” and “Therapy” or any similar terms do not refer to medical treatment or medical therapy. The information presented on Our Site and otherwise as part of Our Booking Services is not intended to diagnose health problems or to take the place of professional medical care. Should you have a medical issue you should always consult with a qualified medical professional.

We make no warranty or guarantee that Our Site, Our App or any other aspect of Our Booking Services is suitable for your intended use, error-free, timely, reliable, entirely secure, virus-free or available. We make no guarantee of particular results or outcomes by use of Our Site, Our App or any other aspect of Our Booking Services.

Nothing in Our Terms will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit and nothing in Our Terms will exclude or limit our liability in respect of any: death or personal injury caused by the negligence of Curative, fraud or fraudulent misrepresentation by Curative, or any matter which it would be illegal or unlawful for Curative to exclude or limit, or to attempt or purport to exclude or limit, its liability.

We are not liable or responsible for any errors in or failure to provide Our Booking Services due to your error or failure to provide accurate and complete information.

Whilst we make every effort to ensure that Our Booking Services are available, we do not represent, warrant or guarantee in any way the continued availability at all times or the uninterrupted use by you of Our Booking Services. We reserve the right to suspend or cease the operation of all or part of Our Booking Services from time to time at our sole discretion. 

USE OF THIS SITE, APP AND BOOKING SERVICES IS ON AN “AS-IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED AT LAW IN NO EVENT SHALL WE BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, LOSS OF DATA, LOST REVENUES, LOSS OF GOODWILL, LOSS OF ANTICIPATED SAVING OR PROFITS, OR ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE OR SERVICES, OR WITH THE DELAY OR INABILITY TO USE THE SITE OR SERVICES, OR WITH THE PROVISION OF OR FAILURE TO PROVIDE THE SITE OR SERVICES.

NO LIABILITY FOR DAMAGE CAUSED BY UNAUTHORISED ACCESS. WE WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF UNAUTHORISED ACCESS TO YOUR ACCOUNT WHICH IS NOT WITHIN OUR REASONABLE CONTROL.

Indemnity

You agree to defend and indemnify us from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, that arise from or relate to your use or misuse of, or access to Our Booking Services and otherwise from your violation of Our Terms.

LIMITED LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, YOU AGREE THAT CURATIVE, ITS AFFILIATES, AGENTS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, CONTRACTORS, REPRESENTATIVES AND AGENTS WILL NOT BE LIABLE WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), FOR BREACH OF STATUTORY DUTY, OR OTHERWISE, ARISING UNDER OR IN CONNECTION WITH THIS AGREEMENT FOR: (A) ANY LOSS OF PROFITS; (B) ANY INDIRECT OR CONSEQUENTIAL LOSS; OR (C) TO THE EXTENT THAT YOU EXPERIENCE ANY LOSS OR DAMAGES RESULTING FROM YOUR USE OF THE SERVICES, INTERACTIONS WITH THERAPIST(S) OR OTHER CUSTOMERS.

The Therapist shall provide Accident, Public Liability and Professional Indemnity Insurance cover in their own name and at their own expense with a minimum cover of £4million sterling. A copy of the relevant policy and schedule are available from the Therapists. All claims in relation to the provision of treatment or visit by the Therapist should be directed to the Therapist.

Modification & Termination

We may modify Our Terms or terminate use of Our Booking Services at any time by giving notice of termination to you. The Treatment Prices may also change from time to time. We may also change, suspend, terminate or discontinue any aspect of Our Booking Services including availability of certain features at any time for any reason.

When we might suspend or terminate your Account or Site access. We may, subject to applicable law, in our discretion and without liability to you, with or without cause, with or without prior notice and at any time: (a) terminate this Agreement and/or your access to the Services, and (b) deactivate or cancel your Account.

What happens when these Terms terminate? Upon termination we will promptly pay you any amounts that we reasonably determine we owe you (if any) in our discretion. In the event Curative terminates this Agreement or your access to the Services or deactivates or cancels your Account, you will remain liable for all amounts due hereunder.

Our right to cancel. If we terminate this Agreement and/or your access to the Services as a result of your violation of any applicable law or regulation, we may also, at our sole discretion, inform law enforcement or regulatory authorities of the circumstances surrounding such termination.

Your right to cancel. We will honour any requests to close accounts and remove contact/card details where requested. In any instances of requests to fully delete an account from our servers, we reserve the right to ask for information for verification of identify in the unlikely event of a fraudulent request. You can also exercise the right at any time by contacting us at theoffice@curativecollective.com or by deleting your account in the relevant settings on Our Site or Our Apps.

Severability

If any provision of Our Terms is deemed or becomes invalid, the validity of the other provisions shall not be affected.

Governing Law & Jurisdiction

You agree that Our Terms for all purposes, shall be governed by and construed in accordance with English law. You also agree, subject to the following clause, to submit to the nonexclusive jurisdiction of the English courts as regards any claim or matter arising under these Terms.

Please email theoffice@curativecollective.com for any other enquiries.

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